Refund & cancellation policy

Last updated: 14 November 2026 · Bolofy

AdReel Studio sells prepaid credit packs that you spend on making videos, and monthly “Done for you” plans made by our team. This page explains when credits and payments are refunded.

Failed or cancelled videos

  • If a video cannot be made because of a problem on our side, its credits are returned to your balance automatically.
  • If you cancel a video, or delete it while it is still being made, its credits are returned automatically as long as the AI has not started on it yet (the video page shows this on the cancel button). Once the AI has started, the credits are not returned, because the AI work is paid for as soon as it begins.
  • Credits spent on a video that finished successfully are not returned. You can ask the AI for changes or edit the texts yourself.
  • The first AI changes on each video you paid for are free. If one of them fails, or you cancel it before the AI has started, the free change is given back, the same way credits are.

Refunds of credit purchases

  • You can ask for a refund of a credit purchase within 7 days of buying it, as long as the credits from that purchase have not been used.
  • If you were charged twice, or charged but did not receive your credits, we refund the extra payment in full.
  • Free credits (such as the welcome credits for your first video) and credits given by us cannot be exchanged for money.

Monthly plans

The monthly “Done for you” plans are not bought with the credit checkout. They are agreed with our team over WhatsApp or email and invoiced directly, and their payment terms are the ones we agree with you when you start.

How to ask

Email sp@bolofy.com with your account email and the payment ID shown in your credit history. We reply within 2 business days.

Processing time

Approved refunds go back to the original payment method through Razorpay within 5–7 business days. How long your bank takes to show it may vary.

Cancellation

Credit packs are one-time purchases, so there is nothing to cancel. To stop or change a monthly plan, tell our team. You can stop using the Service at any time, and you can ask us by email to close your account.